Blockbuster Online carries DVDs and Blu-Ray discs. I configured my account to automatically send Blu-Ray discs if the movie was made on Blu-Ray, and if not, to just send DVDs. However, on multiple occasions, DVDs were sent when Blu-Ray discs were available. I decided to contact the Blockbuster Online customer service department.
I’d like to share with you the series of emails between myself and Blockbuster Online.